NexusHand
Refund Policy

At NexusHand, we strive to provide exceptional web development, software development, and API solutions to meet our clients’ needs. However, we understand that there may be circumstances where a refund is requested. This policy outlines the terms and conditions governing refunds for our services.

Last updated: July 2026

1. General Policy

Refunds are subject to the terms outlined in the specific service agreement or project proposal between NexusHand and the client. Please review the agreed-upon terms carefully before initiating a refund request.

2. Cancellation and Refund Requests

a. Service Cancellation

  • To request a cancellation, email us at [email protected] with your project details and reason for cancellation.
  • Cancellations will be reviewed based on the stage of the project and the work completed.

b. Eligibility for Refunds

Refund eligibility depends on the following:

  • The terms specified in the service agreement or proposal.
  • The percentage of project completion at the time of cancellation.

3. Refund Policy

a. Non-Refundable Fees

  • Initial deposits or setup fees are non-refundable as they cover administrative costs and initial work.
  • Any third-party costs (e.g., domain registration, hosting services, software licenses) are non-refundable once purchased.

b. Partial Refunds

  • If significant work has been completed on a project, a partial refund may be issued, deducting costs for completed deliverables and hours worked.
  • Refund amounts will be calculated based on the milestones achieved and the deliverables provided.

c. No Refunds

  • Refunds will not be provided for services that have been fully delivered or where the client has approved the deliverables.
  • Custom or bespoke solutions are generally non-refundable due to their tailored nature.

4. Refund Process

a. Initiation

Refunds, if applicable, will be initiated after a thorough review of the cancellation request and verification of the project status.

b. Processing Time

Refunds will be processed through the original payment method within five to ten working days after approval. The exact time may vary depending on the payment provider.

c. Deductions

Any applicable deductions (e.g., third-party costs, completed work) will be detailed in the refund breakdown provided to the client.

5. Contact Information

For questions, cancellations, or refund requests, please contact us:

At NexusHand, we are committed to transparency and client satisfaction. If you have concerns about our refund policy or your project, please reach out to us for assistance.